FAQ
Frequently asked questions
Everything you need to know before you order.
How does the sunrise lamp work?
Set your wake-up time using the touch controls on the lamp. 30 minutes before your alarm, the lamp gradually brightens from a warm amber to soft daylight. Your body naturally transitions from deep sleep to wakefulness — so you open your eyes feeling rested, not shocked.
Why do I need a USB adapter?
The Jolie Sunrise Lamp comes with a USB-C cable for maximum flexibility. Most people already have a USB adapter at home (phone chargers work perfectly). This keeps packaging minimal and reduces waste. Any standard 5V USB adapter will work.
What's in the box?
Every order includes: 1x Jolie Sunrise Lamp, 1x USB-C charging cable, and 1x Quick Start Guide. The lamp arrives carefully packaged in our signature recycled box.
How long does shipping take?
We ship free to all EU countries. Orders are processed within 1–2 business days, and delivery typically takes 7–14 business days. You'll receive a tracking link as soon as your order ships.
What if it doesn't work for me?
We offer a 30-day return window — more generous than the 14 days required by EU law. If the lamp isn't right for you, email us at joliematinee.shop@gmail.com and we'll guide you through the simple return process.
Is there a warranty?
Yes! Every Jolie Sunrise Lamp comes with a 1-year warranty against manufacturing defects. If your lamp arrives damaged or stops working within the warranty period, we'll replace it or offer a full refund — no questions asked.
Still have questions? Email us at joliematinee.shop@gmail.com
